Frequently asked

The mat contains a pressure-activated cooling gel. As soon as your pet lies down, their body weight triggers the cooling response — no water, freezing, or electricity needed.

The mat stays cool for up to 3 hours of continuous use. Once it warms up, letting it rest off-body for about 15 minutes fully recharges it.

Nope — that's the whole point. It works purely from pressure and body heat, so there's no prep required at all.

Check our sizing chart based on your pet's weight and length. When in doubt, size up slightly so they can fully stretch out.

Yes — our Small and Medium sizes are designed to fit most standard wire and plastic crates. Measure your crate's interior floor before ordering to be sure.

Yes, the cooling gel is non-toxic and sealed inside a puncture-resistant layer. It's designed for everyday indoor and outdoor use.

The outer layer is durable and bite-resistant, but as with any pet product, we recommend supervising heavy chewers until you know how your pet interacts with it.

Orders typically ship within 1-2 business days and arrive within 7-15 business days depending on your location.

We unfortunately do not offer returns currently.

Currently we ship within the United States and Canada, with more countries coming soon.